1. Scope
This policy explains refunds and cancellations relating to platform fees, partner registration fees and other services offered directly by LoanPayBima. Insurance premiums, loan processing decisions and third‑party charges are governed by the respective provider's policies.
2. Cancellation
- Users may request cancellation before a service has been completed, where applicable.
- Some services become non-cancellable once processing has started.
3. Refund Eligibility
| Item | General Position |
|---|---|
| Platform fee | May be considered according to the service stage. |
| Partner registration fee | Subject to published partner terms. |
| Insurance premium | Handled by the insurer as per applicable rules. |
| Loan-related charges | Handled by the lender/NBFC if applicable. |
4. Non-Refundable Situations
- False information or forged documents.
- Services already completed.
- Third-party charges not controlled by LoanPayBima.
5. Refund Process
Eligible requests should be sent to support with transaction details. Approved refunds, where applicable, are processed through the original payment method within a reasonable period.
6. Disclaimer
LoanPayBima is an independent technology and customer assistance platform, not an insurance company, bank, NBFC or lender.
7. Contact
HRK Enterprises (LoanPayBima)
In Front of Bus Stand, Karanja, Washim, Maharashtra – 444105
Email: support@loanpaybima.in
Phone: +91 77209 56108